TurboTax Sees Glitch, #Fails On Twitter

TurboTax Sees Glitch, #Fails On Twitter

Filing taxes is a stressful task no matter how anyone puts it, and if anything goes wrong during the filing, it becomes a nightmare. That is what exactly happened last month when TurboTax users faced a glitch as the deadline to file federal tax returns loomed.

Day 25-A Taxing Evening
Day 25-A Taxing Evening (Photo credit: Mark Sinderson)

The service run by Intuit was unavailable for approximately an hour for some users during evening, which is considered peak hour for the service. It seemed that all would be well since their problems were resolved and service was issued in less than an hour. That, however, was not the case. During the time the site’s Twitter account kept sending out messages, which, although innocent, the affected users thought were mocking them.

“Dependence isn’t always terrific, but it is at #tax time! Aren’t you curious why? #TaxBreaks #TurboTaxTip,” read a popular tweet. A user was quickly to reply with “#TurboTaxFail” hashtags, adding insult to injury. It did not take too long for users to pile on the account, which was actually designated to send out tips and not help users.

Intuit was quick to notice this, interestingly, and canceled tips and focused on helping their affected customers. Having said that, the damage was already done and users felt disgruntled at how they received no immediate help or notices on Twitter, which is often used by other services to broadcast down times and errors to their users.

As it stands right now, the company has learned from its mistake and is sure to assign someone to manually handle their Twitter account.

Tax Carnival Ecstasy – February 7, 2013

Welcome to the February 7, 2013 edition of Tax Carnival Ecstasy. In this edition we start with a post on Xero by Rachel Frishe who examines why to switch to the bookkeeping software from a different option. Bill Smith has a couple of tax filing articles about the system you need to run TurboTax 2012 on your PC and a new service from Intuit to help small business find a CPA in their area call CPA Select. Finanly Basit has some tax planning tips for employees that receive a W2 tax form. Hope you find the information useful this tax season, bookmark, share, like on Facebook, tweet on Twitter and come back soon.

Bill & Don
Bill & Don (Photo credit: iluvcocacola)

Rachel Frishe presents » Why should I switch to Xero? posted at Virtual Techniques, saying, “Xero offers an efficient, collaborative environment for bookkeeping and account with robust reporting and excellent customization options.”

filing

Bill Smith presents TurboTax2012 System Requirements posted at 2013 Taxes, saying, “Filing Tax is one of the tedious tasks to accomplish. However, since a last few years, there has been a change in the process.”

Bill Smith presents Pros And Cons Of Filing Your Taxes With TurboTax posted at 2011 Taxes, saying, “Filing your taxes with TurboTax or another online tax program is something that people often loathe doing, therefore they try to procrastinate or push it off for later hoping that they would be excused and the year would pass by.”

Bill Smith presents Intuit Unveils TurboTax CPA Select posted at 2012 Taxes – Free Tax Filing Options, saying, “TurboTax CPA Select is designed to connect small and medium business owners who require someone to file their taxes with a CPA.”

Bill Smith presents Super Saturday In Ohio: Day Of Help For Filing Taxes posted at 2012 Taxes – Free Tax Filing Options, saying, “Super Saturday is a day of help in Ohio for residents in need of help filing taxes. Formerly known as the Franklin County EITC Coalition, the Tax Time Coalition of Central Ohio is ready with professionals in the tax business to help others in need of their services.”

retirement

John Schmoll presents How to Take the Emotion Out of Investing posted at Frugal Rules, saying, “The stock market is driven largely by emotion, some say upwards of 90%. If you have a solid investment plan though you can easily separate the emotions from the day to day activity of your investments.”

taxes

AYOUBBLIDI presents Tekenen en symptomen Mange Honden posted at Over Honden.

Bill Smith presents Tax Preparation Reviews posted at 2013 Taxes, saying, “Clients continue to use TurboTax every year as it is easy to use.”

basit presents Tax Planning for Salaried Employees- A Last Minute Guide posted at Fintotal.

That concludes this edition. Submit your blog article to the next edition of tax carnival ecstasy using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.

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